Our Terms

Metro pat 247 Limited Terms and Conditions.
 
Orders below £300 must be paid in advance. All other payments are due on completion of work unless otherwise agreed upon before the work starts when you place an order for our services, and we will attend to your site or address as decided. We carry out the service you requested. When we have the certification or reports ready in our office, we will email you an invoice for payment, and we will release the report and certification as soon as the fee is paid. We normally request a bank transfer or cheque, but note that we require clearance first if you send a cheque.
 
If you have a pre-agreement with us or are an approved account customer, we release the certification and reports upon completion. The terms are strictly 30 days from the date of invoice.
 
All prices displayed on our website and quoted are plus VAT and correct at the time of ordering. We sometimes have offers for different deals, so prices can vary at different times. The current rate of VAT is at the time of order.

Cancellation Policy

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At Metro PAT, we understand that plans can change. To ensure that we can accommodate your needs while managing our scheduling efficiently, we have the following cancellation policy:

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• Full Refund: If you need to cancel your booking, doing so at least 48 hours before the scheduled site visit will entitle you to a full refund. This gives us ample time to adjust our scheduling and allocate resources effectively.

• Non-Refundable: Cancellations made less than 48 hours before the site visit cannot be refunded. At this point, we have already allocated our engineers and resources for your job, and the full payment for the service will be required.

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We appreciate your understanding and cooperation with our policy, ensuring that we can continue to provide high-quality service while respecting the commitments made to our engineers and other clients.

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Access to Premises

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To successfully complete our services, our engineers must have access to the premises at the scheduled time. In instances where our team is unable to access the premises due to it being locked or if there is no one available to grant access, the following applies:

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• Full Payment Required: If our engineers arrive as scheduled but cannot gain entry to perform the necessary work, full payment for the booked service will still be required. This policy compensates for the time and resources allocated for your appointment.

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We strongly advise ensuring that someone is available to open the premises for our engineers or that arrangements are made for them to gain access. This helps avoid unnecessary charges and ensures your service can be completed efficiently and effectively.

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Appointment Times

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When scheduling your service with Metro PAT, please note that the booking times provided are intended as guide times only. Our scheduling system allocates appointments to our engineers as either AM or PM bookings. This approach allows us to accommodate delays caused by London's transport system and the possibility of preceding jobs taking longer than anticipated.

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We always strive to meet the agreed-upon times and understand the importance of punctuality. Our team makes every effort to communicate and update you should there be any changes to our engineers' expected arrival time. Your patience and understanding in these situations are greatly appreciated, as they help us ensure the quality and thoroughness of our work across all appointments. 
 
Please note that you must have all areas available for testing and open and ready for testing. We cannot be held responsible for areas that we cannot access or items that are in cupboards or out of sight and not shown to the engineer.
 
IT equipment for servers or items connected to sensitive equipment: You must notify them when they attend the site or anything of this nature to help you and our engineers test items safely and without disruption to your system.
 
We normally recommend that your IT person do a full shutdown before our arrival if you want a full test carried out. We can also offer visual testing on these items that cannot be turned off. For any electrical inspection, note that we do not take any liability for loss of data, failed items, or appliances that do not reconnect after testing; we only do soft testing on electrical appliances.
 
Re-visits are chargeable and will be agreed upon before we visit the site if required for locked rooms, not shown items, or for any other reason.
 
Any order placed can be exchanged for an alternative product from us of equal value 48 hours before the appointment date, and dates can be changed 48 hrs before the appointment, Monday to Friday, excluding weekends.
 
When you place an order on the site, over the phone, or by email, we assume that you have read and understood these conditions before ordering. You are free to ask for a copy at any point before ordering. We use email or online orders to confirm your order.
 
Complaints must be emailed to admin@metro-pat.co.uk. You will be replied to within 48 hours, and we have 21 days to review and complete the outcome of any complaint made against Metro-pat 247 Limited.
 
If you have any questions about our service, please contact us. We are happy to assist you.

e-commerce

We do our very best to ensure that the information on the site is accurate and up-to-date. All specifications, products, descriptions and prices on the site are subject to change at any time. 

We reserve the right to discontinue any product at any time.

By placing an order with us, you are offering to purchase a product and are of legal age to form a binding contract.

All orders place and paid have a no refund policy, They can be exchanged for a different product or date and time if we are contacted before 48Hr of appointment.

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Safety Services and Contractors

 

At Metro-PAT 247 Limited, safety is a paramount concern. To provide you with exceptional and comprehensive safety services, we rely on a team of highly qualified in-house engineers. These engineers are employed directly by Metro-PAT and are trained according to our strict standards to ensure the highest level of service and safety.

 

Metro-PAT may also engage as a service reseller to perform specific safety services in certain instances. These contractors are not employees of Metro-PAT but are, instead, independent entities that we have carefully selected for their expertise and commitment to safety.