Our Terms

Metro pat 247 Limited Terms and Conditions.
 
All Payments are due on completion of works unless otherwise agreed before the work starts when you place an order for our services, and we will attend your site or address as agreed, we carry out the service you requested, when we have the certification or reports ready in our office we will email an invoice to you for payment and we will release the report and certification as soon as the payment is paid. We normally request bank transfer or cheque but note if you send a cheque, we require clearance first.
 
If you have a pre agreement with us or are an account customer which has previously been approved, we release the certification and reports on completion, and the terms are strictly 30 days from the date of invoice.
 
All prices displayed on our website and quoted are plus vat and correct at the time of ordering. We sometimes have offers for different deal so prices can vary at different times. The current rate of vat is at the time of order.
 
If we turn up to an agreed appointment date and time and our engineers are not able to carry out the works agreed due to you not allowing access or not turning up at the agreed appointment date or reasonable time, we are flexible to an 1.5hrs. there will be a cancellation fee based on 25% of the works agreed value, this is to cover the time lost for the engineers and fuel and travel costs, and there is a minimum fee surcharge of £39.00, for any works under £150.00
 
Note all appointments times are a guide time, we endeavor to attend at the time specified on your order but due to London traffic and public transport or a late customer from a previous appointment etc, you should allow extra time for an engineers or surveyor arrival for an appointment we do offer 30 mins call before arrival on request to assist you with appointment slots.
 
You have the right to cancel any works instructed at any time but please note, you must cancel the appointment 48hrs before the appointment date and time agreed.
 
Cancellation within the 48hr period will incur a minimum cancellation fee of £39.00, or for work valued at £150 or 25% of estimated value of works if a larger value job.
 
Please note you must have all areas available for testing and open ready for the testing. We cannot be held responsible for areas that we cannot get into, or items not shown to the engineer if they are in cupboards or put out of sight.
 
IT equipment for servers or items connected to any sensitive equipment, you must notify them when they attend site or anything of this nature, to help you and our engineers test items safely and without disruption to your system.
 
We normally recommend your IT person to do a full shut down prior to our arrival if you want a full test carried out or we can offer visual testing on these items that cannot be turned off. For any electrical inspection, note we do not take any liability for loss of data or failed items or appliances that do not reconnect after testing we only do soft testing on electrical appliances.
 
Re-visits if required for locked rooms or not shown items, or for any other reasons are chargeable and will be agreed before we visit the site.
 
Any order placed can be exchanged for an alternative product from us of equal value 48hrs before the appointment date, dates can be changed 48 hrs before appointment Monday to Friday. Excluding weekends.
 
When you place any orders on the site or over the phone or by email. We assume that You have read and understand these conditions before ordering and you are free to ask for a copy at any point before ordering. We use the email or online order as your confirmation of order.
 
Complaints must be emailed to admin@metro-pat.co.uk you will be replied to within 48hr, and we have 21 days to review and complete the outcome of any complaint made against Metro-pat 247 Limited.
 
If you have any questions about our service, please get in touch. We are happy to assist you.

e-commerce

We do our very best to ensure that information on the site is accurate an up-to-date. All specifications, products, descriptions and prices on the site are subject to change at any time without notice. 

We reserve the right to discontinue any product at any time.

By placing an order with us you are offering to purchase a product and are of legal age to form a binding contract.

All orders place and paid have a no refund policy, They can be exchanged for a different product or date and time if we are contacted before 48Hr of appointment.

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Safety Services and Contractors

 

At Metro-PAT 247 Limited, safety is a paramount concern. To provide you with exceptional and comprehensive safety services, we rely on a team of highly qualified in-house engineers. These engineers are employed directly by Metro-PAT and are trained according to our strict standards to ensure the highest level of service and safety.

 

In certain instances, Metro-PAT may also engage as a service reseller to perform specific safety services. These contractors are not employees of Metro-PAT but are, instead, independent entities that we have carefully selected for their expertise and commitment to safety.